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Denpasar Utara, Bali

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Consumer complaint service Submit a complaint to Idea Comindo Already a customer and experiencing an issue? Open the formal procedure to prepare the information, contact the team, and view the escalation path. Receipt confirmation1 business day View complaint procedure

Idea Comindo, Jl. SB Pakel II Blok A/38, Denpasar Utara, Denpasar, Bali 80116, Indonesia. Service is available Monday–Friday, 09:00–18:00 WITA, except Indonesian national holidays.

Emailhello@ideacomindo.com Phone+62 899 232 6789 WhatsAppStart a conversation

Information to include

  • Full name and a reachable email address or phone number.
  • Product or service, along with the account, order, invoice, or transaction number when available.
  • Issue chronology, time of occurrence, and the resolution you expect.
  • Relevant supporting evidence. Do not send passwords, PINs, OTPs, or complete card data.

Escalation when a complaint remains unresolved

  1. Reply to the same conversation or case so the history and evidence remain intact.
  2. Request an Idea Comindo management review of the disputed part of the resolution.
  3. Use a consumer dispute resolution mechanism available under applicable law.

Directorate General of Consumer Protection and Trade Compliance (PKTN)

Ministry of Trade of the Republic of Indonesia. Channels reviewed July 2026: