Legal

Privacy Policy

Last updated: 28 July 2026

1. Information We Collect

When you use our website or services, we may collect the following information:

  • Direct customer communications: Name, email address, phone number, company name, message content, and attachments you provide by email, phone, WhatsApp, or another published customer channel.
  • Order, account, and payment data: The Foxtro ERP or IC Hosting order and plan, billing contact, invoice or order ID, account and workspace or hosting-portal identifiers, transaction amount and currency, payment status and payment-provider reference. Payment passwords, PINs, and authentication codes must not be sent to us.
  • Foxtro ERP content: Business and ERP content that customers and authorized users enter into enabled modules, which may include transaction, inventory, customer, employee, payroll, sales, project, and related records.
  • IC Hosting content: Website, application, database, domain, configuration, log, backup, support, or migration content that customers provide, host, or ask us to handle for the selected service.
  • Usage Data: Pages visited, time spent, browser type, device information, and IP address through analytics tools.
  • Cookies: Essential cookies support website functionality and analytics cookies help improve our services.

2. How We Use Your Information

We use the collected information to:

  • Respond to your inquiries and provide customer support
  • Review orders, confirm payments, activate accounts, and deliver Foxtro ERP or IC Hosting
  • Operate, secure, troubleshoot, back up, migrate, suspend, or close the selected service
  • Improve our website and services and analyze usage patterns
  • Send marketing communications only with the required permission
  • Fulfill contractual, accounting, tax, security, dispute-resolution, and legal obligations

3. Data Protection

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

  • SSL/TLS encryption for all data transmission
  • Secure server infrastructure with regular updates
  • Limited access to personal data on a need-to-know basis
  • Regular security audits and assessments

4. Third-Party Services

We may use third-party services for analytics, hosting, communication, and payment processing, including DOKU when that channel is used. These providers process only the data needed for their role. We do not sell your personal information.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Withdraw consent at any time

6. Data Retention

We retain personal data only for as long as necessary for the stated purpose, customer relationship, security and recovery needs, or an applicable legal obligation. The retention period depends on the type of data, active service and account status, customer instructions and contract, and accounting, tax, audit, fraud-prevention, complaint, dispute, or other legal requirements.

  • Communications and complaints: Kept while handled and for necessary follow-up, complaint history, claims, or regulatory duties.
  • Order, account, and payment records: Kept while administering the service and afterward only for accounting, tax, audit, fraud prevention, disputes, or law.
  • Foxtro ERP and IC Hosting content: Kept while the service is active, then handled through available export or deletion tools, the customer agreement, and service-closure process.
  • Website usage and cookies: Kept according to cookie settings, analytics configuration, and applicable law.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.